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Production Time:
- Orders with Standard Shipping are typically processed and shipped within a day.
- Please note that production time may vary slightly during peak seasons or holidays.
Shipping Time:
- Standard Shipping: Delivery generally takes 2-4 business days after the order is shipped.
- Shipping times may vary depending on your location and any potential carrier delays (e.g., weather conditions or holiday surges).
Additional Information:
- You will receive a confirmation email with tracking details once your order has shipped.
- If your order contains multiple items, they may be shipped separately to ensure faster delivery.
- For urgent needs, consider upgrading to a faster shipping option (if available).
- If your package does not arrive within the estimated time frame, please contact our customer service team for assistance.
Return & Refund Policy
By placing an order through Jonaclothing, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to the (United States) country.
A. 30 DAY RETURN POLICY
We have a 30-day return policy. This means you can request a return within 30 days of receiving your order. In order to be eligible for a return, the item must be:
- In the same condition that you received it, unworn or unused.
- With tags and in its original packaging.
- You’ll also need the receipt or proof of purchase.
B. HELP! I CAN’T FIND MY RETURN LABEL
Don’t worry—our packages don’t include a return label. Just reach out to support@jonaclothing.com, and we’ll help you place your return or exchange.
C. RETURN PROCESS
To start a return, you can contact us at support@jonaclothing.com. Please include the following information in your return request:
- Order number and full name
- Proof of purchase (Order information Screenshot)
- Reasons for return
- Attach a video or photo of the defective or damaged product as proof for a refund or replacement.
Once we received and confirmed your return (usually within 24 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 14 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.
D. DAMAGED AND WRONG PRODUCTS OR ISSUES
We only support exchanges for products that are defective, incorrectly shipped, or have the wrong size compared to your order. If you need to request an exchange, please contact us at support@jonaclothing.com.
E. EXCHANGES
We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at support@jonaclothing.com.
– Customers do not need to pay the return shipping cost for defective products.
F. REFUNDS
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 14 days and you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
G. CANCELLATIONS
If you wish to cancel your order, please do so within 12 hours of placing the order to receive a full refund. After this period, the order may no longer be cancellable, depending on the processing status of the production department.
Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.
H. CONTACT US
Address: 19277 NW 27th Ave Apt 2212, Miami Gardens, FL 33056, United States
Email us: support@jonaclothing.com
Business Days: Monday – Saturday
Hours: 8:00am – 7:00pm (EST)
| Payment methods | Country |
| Visa, Mastercard and American Express (credit/debit cards and prepaid cards – via Stripe) |
Worldwide – See the list here |
| Buy now, pay later: Afterpay/Affirm/Klarna (via Stripe) |
United States* |
Note:
All of your online transactions must be associated with a billing address. Make sure that the billing address
mentioned during your purchases corresponds to that of your credit card (as registered with your bank or other
credit card issuer) or that associated with your prepaid card.
*Currently, Buy Now Pay Later transaction is only available in the US. European customers will soon be able to use
this form of payment. Please check further information about the Buy Now Pay Later transaction here.
Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by
these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged
pursuant to a California Finance Lenders Law license.
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